Focused on Customer Convenience: Pse Announces New Booking System Upgrades
As part of our promise of high-tech, high-touch service, we are always looking for new opportunities to improve our customers’ overall experience. At the end of 2018, we finalized a number of exciting upgrades to our booking system – and they’ve already started to make a big difference for our partners and guests!
Here’s a rundown of some of the major changes:
Simplified User Interface:
We updated the overall look of our event landing and booking pages – event owners still have the ability to add logos, sponsor ads, and more, but we’ve given them a cleaner look to make the experience simpler and more intuitive for users:
Improved Mobile Optimization:
While our booking pages have always been accessible to mobile users, we took the next step and reformatted all of our event booking pages so they’re now completely optimized for all users, regardless of what device they’re on. This means that whether someone’s on an iPhone, an Android, a tablet, desktop, or something else – they’ll be able to easily navigate our booking pages and find exactly what they need without having to fumble around with the screen.
And since over 57% of all Internet traffic came from mobile users in 2018, that’s pretty important stuff!
Ability To Sort Hotels by Feature:
Now it’s easier and faster than ever for teams to find exactly the hotel they’re looking for. Coaches and parents can now sort through available hotels by their needs and preferences, including number of available rooms, hotel brand, and more.
Personalized Login & Tracking for Teams:
When a team manager or coach creates a room block, they are now automatically given their own account, which they can use to easily track which parents have booked, extend their cut-off dates, and request additional rooms as needed.
Improved Chat Feature:
In addition to having our live customer service available via phone and email, we’ve made improvements to our online chat service as well. We’ve extended our online chat hours and made it “smarter” so that it’s now easier for people to get the answers they need when it’s most convenient for them, even if it’s outside of our normal business hours.
We’re so pleased to see that the changes we’ve made so far have continued to improve our customers’ experience and are always looking for new and better ways to serve our most valued partners. If you would like to learn more about our brand-new booking system and what it means for your events, please contact us below and we will be happy to chat!
Request A Demo To Learn More: